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Did You Know? News July 2018: New Harbour Master for Newcastle & Yamba Jeanine Drummond ![]() Jeanine Drummond, appointed to lead marine operations as Harbour Master for Newcastle Harbour and Port of Yamba Jeanine Drummond, Port Authority’s current Deputy Harbour Master and General Manager, Operations for Port Jackson and Port Botany in Sydney has been appointed to lead marine operations as Harbour Master for Newcastle Harbour and Port of Yamba. Reporting to Emma Fensom, Port Authority’s Chief Operating Officer, Newcastle and Yamba, Jeanine will begin her role as Harbour Master for Newcastle in August 2018. Jeanine began her maritime career twenty-three-years ago at the Australian Maritime College, University of Tasmania, A Master Mariner and a Bachelor of Business Maritime Management, Mrs Drummond brings a wealth of maritime industry experience to the role. Prior to joining Port Authority as Manager, Port Services in 2016, Mrs Drummond worked in a wide range of maritime roles with Caltex, Hirarc Australia and Svitzer Australia. She has also held roles from Junior Deck Officer to Master for companies such as ASP, BP, Woodside and Teekay. Jeanine is also vice chair of the International Association of Ports and Harbours Women’s Forum, a member of the Women in Shipping and Transport Association (WISTA) and the Nautical Institute, and promotes the work of Connecting Women in Maritime to encourage more diversity in the maritime industry. Jeanine’s appointment follows the news that Newcastle and Yamba’s current Harbour Master, Peter Dwyer, will retire after seven years in the role. ![]() Peter Dwyer (Source: ABC News) The role of Harbour Master is an official position appointed under the Marine Safety Act 1998 (NSW) that has the power to direct and control the movement, entry and exit of vessels within port areas to ensure the safety of shipping and the port environment. (Source: Port Authority NSW) |
Duties and Tasks
As a Harbour Master,
you would:
Working conditions
The occupation is found both in office-based environments as well as outside in all weathers and may be conducted both on and off the water. Harbour Masters hold ultimate decision-making responsibility at all times, day or night, but may delegate authority to their deputies and/or assistants. In their daily work, an employee in this occupation leads a team of marine employees who may deputise or assist in undertaking the responsibilities of managing the harbour with delegated duties in the absence of the Harbour Master.
Education and training/entrance requirements
Progression through the deck-officer ranks (a combination of study and sea-time). Several years’ experience as a master on a commercial vessel is generally recommended in order to have sufficient experience to be able to manage a port’s operation
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Did You
Know? Excerpt taken directly from Celebrating 160 years (2020) of the Port of Eden's Harbour Masters Paul Webster - Harbour Master, Port of Eden NSW - CAMEO Education: Advanced Diploma, Nautical Knowledge 1990 - 1993, Australian Maritime College Launceston Tasmania ![]() Image: Paul Webster, Port Authority’s harbour master and marine pilot for Port of Eden History of Port of Eden's Habour Masters Not just one of NSW’s most picturesque ports, the Port of Eden is a logistical lifeline for the local economy that’s been kept safe by a 160 year-long lineage of harbour masters. Here’s Eden’s current harbour master on providing a safe harbour for ships today. Halfway between Sydney and Melbourne, the Port of Eden is the southernmost deep-water harbour in NSW, two strategic advantages that have assured the port’s place as the economic gateway for the South Coast region. ![]() Image: the picturesque Port of Eden on the NSW South Coast From its early use as a base for commercial whaling, the Port of Eden now supports the region’s timber industry, one of the largest fishing fleets in NSW, a growing number of cruise visits, as well as the Royal Australian Navy. Over 100 large commercial vessels visit the port each year and it’s the Eden Harbour Master who ensures these ships can safely navigate in and out of port – a role that’s continued for 160 years. Q & A with the Eden Harbour Master What was your journey to becoming a harbour master? Paul: I first went to sea at 17, working on a private yacht. Two years later I received a cadetship which took me to the Australian Maritime College to study for my Master Class 1 Certificate. I then worked my way up on, mostly Australian, cargo ships until becoming Master on a chemical tanker but in 2008, I accepted a position as Deputy Harbour Master/Marine Pilot in the Port of Esperance and became Eden’s Harbour Master in 2011. What are the responsibilities of the Eden harbour master? I’m responsible for the safe movement of vessels in and out of Eden, emergency responses within the port, ensuring port security regulations are adhered to and manage the Sung Cove fishing harbour and the cargo storage area in Twofold Bay. I’m also a marine pilot for Eden and conduct pilotage of all commercial vessels over 30m, boarding them at sea to assist their navigation through port. What does an average day look like for you? An average day can involve arriving early to board a ship out at sea to bring it into port. The rest of the day can vary from sorting out berths for fishing vessels and/or recreational vessels in Snug Cove to managing, repairing and maintaining navigational aids and port assets. What kind of vessels are frequent visitors to Eden? Our main trades are cruise ships, wood chip carriers and bulk carriers loading pine logs. We also get a few larger fishing vessels into Snug Cove and the occasional rig tender. How do you prepare for visits from the bigger ships? The process for safe navigation remains the same but every ship has its specific needs which we have to prepare for. A lot of pre-planning goes into safely bringing a ship in, determining its berthing position, where mooring lines and gangways will be placed, and how many tugs, lines crew and security are needed. How important are regional ports to small towns like Eden? Very important. The timber industry is without a doubt the major employer within this region and without the port, the industry couldn’t exist. The port also helps bring other opportunities to Eden. The town was once heavily reliant on timber and fishing alone but is now growing as a popular destination for cruise passengers which is a huge boost to local businesses. What’s been one of the highlights for you as Eden harbour master? The biggest highlight so far is the completion of the Eden Cruise Wharf and bringing large ships into Snug Cove — many thought it could never happen! ![]() (Source: Port Authority NSW) What are the key challenges of keeping the port safe? Living and working in such a small community, many see me as the face of the port alone, however there are many organisations involved, from NSW Maritime to Crownlands, towage providers to the NSW Police Marine Area Command. Ensuring the safety of the port and vessels requires a lot of collaboration. What do you enjoy most as Eden’s harbour master? As with most seafarers, we all enjoy the actual hands-on aspect of driving ships! I also enjoy living in a small community and being accepted into that community. Especially, seeing how everyone came together and looked after one another during the bushfires at the start of the year (2020) ![]() Can you find Port of Eden? What is the closest port to you? (Source: Logistics Training Council) |
Marinas serve as
designated harbors that provide moorings to secure yachts and small boats.
They typically offer supplies, repair services and refuelling. Marine
service managers are important, as they help to oversee the operations of
the entire marina and help ensure things are running smoothly.

A marina manager is the person responsible for overseeing the daily
operations of a marina. In fact, from ensuring the safety of vessels and
visitors to maintaining operational efficiency and fostering a welcoming
environment, the role of a marina manager encompasses a wide range of
duties.
Ultimately, the role of a marina manager is to ensure that the marina runs
efficiently, safely, and profitably.

(Source:
Mackay
Marina)
ANZSCO ID:
149999
Alternative names: Certified Marina Manager, Marina
Supervisor, Marine Service Manager, Facility Manager (Marina), Team Leader
Marina Operations, General Manager Marina,
Knowledge, skills and attributes
Strong knowledge of marine operations and regulations
Excellent organizational and leadership skills
Strong communication and interpersonal skills
Ability to handle multiple tasks and priorities
Proficiency in Microsoft Office and marina management software
Strong problem-solving and decision-making skills
Ability to work flexible hours, including weekends and holidays
Valid driver's license and reliable transportation
First Aid and CPR certification preferred
Knowledge of environmental and safety regulations
Experience in budget management and financial reporting
Ability to work in a fast-paced and dynamic environment
Strong customer service skills
Ability to lift and carry heavy objects
Experience in marketing and event planning
Ability to work independently and as part of a team
Strong attention to detail
Passion for
the marine industry

(Source:
Nelson Bay Marina)
Duties and Tasks
A marina operative
coordinates regular maintenance, as well as the overall safety and security
of the marina. As a marina manager, it’s your responsibility to comply with
local legislation, regulations, codes of practice, and other information and
guidance. This not only ensures the safety of members, staff, and visitors
but also ensures the safety of the vessels and property within the marina.
Additionally, boatyard operatives maintain the docks and vessels at the
marina. Moreover, they assist customers with their boats and general
inquiries. The day-to-day duties in your role as a marina manager will vary,
but your main priority would likely be to oversee and guide the service of
the yard crew and team that provide moorage and refuelling services.
The basic job
description of a marina manager is the person who navigates a unique blend
of administrative tasks, operational challenges, and member demands.
Primarily, a marina administrator is responsible for:
Oversee daily operations
Manage and supervise marina staff
Ensure the safety and security of the marina and its users
Develop and implement policies and procedures
Conduct regular dock maintenance, handle slip rentals, and manage the facility to guarantee smooth business operations.
Provide exceptional customer service.
Efficiently address member and guest inquiries and concerns and resolve conflicts. Further, foster positive relationships.
Coordinate maintenance. Ensure the proper functionality of the marina by scheduling maintenance and repairs for docks, facilities, and equipment.
Monitor and manage marina budget
Plan and execute marina events and activities
Manage vendor relationships. Negotiate contracts and procure the necessary supplies and services for the marina. Additionally, build positive, long-term relationships with local vendors to help the marina run smoothly.
Conduct regular inspections. Regular inspections help maintain the overall safety of everyone at the marina. What’s more, quarterly inspections allow you to address problems early. As a result, they don’t become even bigger issues in the future.
Integrate digital systems for reservation management, billing, and communication.
Ensure proper waste management and recycling
Manage inventory and ordering of supplies
Train and develop marina staff
Foster a
positive and productive work environment
Working conditions
Exposure to outdoor weather conditions, both heat and cold, required
May be required to lift, move and/or push objects that weigh 30K or more as well as climb, stoop, crawl, and kneel for extended periods of time
Extended periods at computer terminal, telephone, and operating office machines requiring eye‐hand coordination and finger dexterity
Some of the employee’s time is expected to be outdoors, employee will be exposed to outdoor weather conditions, extremes of heat and cold, moving mechanical parts, toxic chemicals, and other dangerous conditions.

Legend:
Available
Occupied Partially Occupied
Unusable
Temporary
(Source: Dockmaster)
Tools and technologies
Behind the scenes of bustling harbors, a marina manager works diligently to ensure the smooth day-to-day operations of their thriving maritime community. However, tools like marina access control systems can help marina managers navigate and streamline these tasks more efficiently for better marina management.
Use marina management software. Marina management software helps you manage budgets, coordinate maintenance, and automate payment processes.
Investing in access control grants safe and secure access to members, visitors, and service providers.
The best marina
management software:
Tracks inventory
Manages boat and dock reservations
Processes payments
Organizes licenses and permits
Additionally,
automated leasing software can automate boat rental payments for marina
members.
Education and training/entrance requirements
Certified Marine Managers (CMM) have at least 5 years Marina Manager experience managing a large marina facility (over 100 vessels).
You must have 5 years Marina Manager experience of a marina facility (over 100 vessels), with three of these years being the immediate past three years. During the five years you must have done all of the following to become a CMM:
Manage a marina operation with an annual turnover of at least Aus $ 1,000, 000
Manage a marina business with at least 100 berth/moorings and/or drystack
Spend at least 60% of your time on, financial planning, marketing and customer relations and people management
Manage at least 6 employees
Be an active member of a trade association
Completed the Advanced Marina Management Course
Can
demonstrate management experience in all six core functions and at least
three non-core functions as laid down in CMM's Handbook.
Daimon Martin AMM
Graduate 2018
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