Employment Opportunities
  

Car rental officers collect and deliver cars to customers; deal with rental enquiries, bookings and telephone calls; and carry out clerical work. Car rental officers are usually required to work shifts, including weekends, and especially at airports. At peak times, they are required to work quickly and efficiently under stressful conditions.

They have a considerable amount of contact with the public. Uniforms are often provided.

ANZSCO ID: 621912

Alternative names: Rental Service Officer; Vehicle Rental Consultant, Car Rental Officer,

Knowledge, skills and attributes

• strong customer focus

• good communication skills

• able to work within a team

• able to work under pressure and with minimal supervision

• good organisational skills

• able to demonstrate initiative, good judgment and problem-solving skills
  

(Source: Acuant Corp)

• receive enquiries from the public either in person or by telephone, take bookings and inform customers of the rental rates charged

• book customers by entering details such as the type of car, rental period and planned journey into a computer or onto the appropriate form

• check customers' identification and drivers licences, draw up rental contracts and process payments using a computer system

• arrange for cars to be ready for customers at the rental office or delivered to their hotels or places of business

• explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary

• check returned cars to log kilometres travelled and for any damage, enter details into a computer and present final accounts to customers

• receive payment and return customers' prepayments

• note any car problems encountered by customers and follow up with appropriate action

• process overdue vehicles and collect additional payment

• arrange for cars to be cleaned and refueled, ready for the next customer

• collate all transactions into a daily report and balance the cash and till
  

Education and training/entrance requirements

You can work as a car rental officer without formal qualifications. You will probably get some informal training on the job.

Entry to this occupation may be improved if you have qualifications. You may like to consider an apprenticeship or traineeship in Automotive Administration, Automotive Sales or Customer Contact.
Entry requirements may vary, but employers generally require Year 10 and some prefer you to gain your HSC/ACT Year 12.

Additional Information

Once you are employed, you may be able to develop, and have recognised, additional skills under the Automotive Industry Retail, Service and Repair or Business Services Training Packages that will expand your career opportunities within these industries.

Car rental officers require a drivers licence and a good driving record.

Car rental officers are mainly employed in cities and larger regional centres. Employers tend to choose people with related experience in customer service industries.

Employment prospects can depend on the number of tourists and businesspeople visiting an area. With experience, and sometimes further training, promotion to supervisor or branch manager is possible. Competition for management positions is strong.

Other factors affecting employment prospects include the level of motor vehicle use; the amount of leisure time people have; the availability and usage of other forms of transport such as rail, air and sea; and the use and availability of public transport.

 

 

 

 

A computer salesperson considers the current and future computing needs of the customer. They propose computer hardware and/or software systems to meet those needs. This may include organising demonstrations. When a sale has been made, computer salespeople arrange delivery and may organise installation of the unit and training of operators.

Sales representatives (IT) sell all types of computer software, hardware and IT services to individuals, businesses or industry.

ANZSCO ID: 2254
  

Knowledge, skills and attributes   

To become a sales representative, you would need:

• a high level of IT skills and knowledge

• persuasiveness and good negotiation skills

• good communication skills

• to enjoy having contact with people

• enthusiasm and confidence

• ambition to reach sales targets

• be a team player and also have initiative

• good time management skills.

(Source: Phys.org)

 

Duties and Tasks

As a sales representative (IT), you would:

• meet new and current clients and gauge what their IT needs are

• create proposals for new or upgraded IT products which match your clients' needs and budgets

• present new products

• negotiate prices, deals and payments

• follow up with after sales service

• manage client sales

• record and detail orders

• monitor competitors' products and services

• attend conferences and seminars

• meet sales targets.

Working conditions

You would usually work a standard number of hours per week. Your company may allow you to choose your hours as long as you meet your sales targets. Depending on the needs of your clients you may need to work evenings or weekends to accommodate them.

You would spend a lot of your time travelling around your sales area. This may mean local, national or international travel. When not on the road, you may be based in a sales office or you could work at home.

Your employer may require you to have a current drivers' licence.

Education and training/entrance requirements

To become a sales representative in the IT industry, usually you would need to complete a VET qualification in information, digital media and technology or information technology, and have some experience working in the information technology field.

You may also become a sales representative in the IT industry through a traineeship in Information, Digital Media and Technology or Information Technology. Employers generally require a junior secondary school certificate or equivalent.

Additionally you can become a sales representative in the IT industry by completing a relevant degree in information technology or computing. For entry to these courses you usually need to gain your senior secondary school certificate or equivalent. English and mathematics would be appropriate subjects to study prior to university.

 

A cosmetic consultant advises on, and demonstrates, the correct use of cosmetics. They classify skin types (normal, dry or oily), taking into account a customer's age, facial structure and colouring. They then recommend particular products, including medicated make-up, and methods of applying cosmetics to enhance the customer's appearance. Cosmetic consultants with strong creative abilities may work for theatrical companies, TV studios or fashion magazines.

(Source: Momentum Promotions)

 

A cosmetician is an individual who applies, manufactures or sells cosmetics, including perfume. They have a professional understanding of beauty products and the cosmetic industry. They may work in pharmacies, department stores or other retail beauty chains. While most cosmeticians work at dedicated cosmetic counters in stores, some may sell products door-to-door. Their duties include demonstrating products through promotional videos, consulting with and advising customers about products and keeping customer service records.

 

(Source: Cosmetics Business)

A delicatessen assistant sells foods such as sausages, smoked meats, salads, cheese, fish, olives and other specialist lines. They arrange products in attractive displays and may make and sell lunches. Delicatessen assistants may work in small shops or large supermarkets with delicatessen sections.

An electrical goods sales assistant sells household products and electrical equipment such as fans, heaters, food mixers, sewing machines, radios, televisions, sound systems and video recorders. They must have sound knowledge of the products they sell. They advise customers about features such as controls, wattage and power, as well as demonstrate and compare products.

 

A fashion sales assistant sells clothes and other fashion items in department stores, fashion boutiques and retail warehouses. They may advise customers on fashion trends, suitable styles and colours and assist with store displays.

A hardware sales assistant works in retail businesses that supply and sell a range of hardware goods such as lengths of timber, paint, brushes, hand tools, screws, nails, tap washers and other general house maintenance requirements. They may have to demonstrate tools and explain how products work.

 

 

 

 

 

 

Most pet shops sell animals as well as pet supplies. Pet shop assistants sell animals, such as hamsters and guinea pigs, as well as fish, birds, rabbits, reptiles and insects. They also sell pet food, accessories and bedding. A Pet Shop Employee will serve customers at the till, while providing knowledge and advice to them about looking after their pets. They will need to have a good understanding of a wide range of animals. They may also be required to look after the pets within the store, feeding them, making sure they have water and ensuring their cages are clean and well maintained.

 

ANZSCO ID: 3611

  
Alternative names: Pet Shop Worker, Pet Shop Employee,

  
Specialisations: Some pet shops sell a wide range of animals, other may be more specialised such as exotic animals or aquatic stores.

  
Knowledge, skills and attributes  

You will need to have a genuine passion for animals and be committed to their welfare. As a pet shop assistant you will be in a position to ensure that owners receive the correct advice in order to provide their pet with the care and attention they deserve.

You will need to be confident in handling animals and have excellent communication skills.

A pet shop assistant should be:

• Interested in animals - experience with animals is useful and may be essential.

• Confident and gentle in handling all kinds of animals.

• Prepared to learn about the behaviour and individual needs of the different pets.

• Practical

• Able to learn more about working with animals

• Responsible towards animal welfare.

• Not squeamish about tackling dirty tasks.

• Knowledgeable enough to advise customers about pet care.

• Able to communicate well.

• Aware of health and safety

• Assertive towards troublemakers - for instance people annoying the animals.

• Numerate enough to handle cash.         

(Source: Cheatsheet)

 

Duties and Tasks

Pet shop assistants are involved in a variety of different tasks; from looking after the animals in the shop, to advising owners on pet care and maintaining stock. As a pet shop employee, you'll be part of a team of people trying to sell pets and pet supplies to the public. These stores need employees who will clean out cages and aquariums, feed animals on a regular basis, and walk and play with those animals that need exercise and human attention. The kinds of animals you'll end up working with will depend on the store, but they could include everything from cats and dogs to birds, fish, snakes, turtles, and rabbits. You might have to change the water in a fish tank, rearrange the rocks and sticks in a turtle's box, or feed a hungry snake live mice for dinner. You'll keep busy every day doing things like stocking shelves, taking inventory, ordering new products, helping customers, and cleaning up. You'll fill feed bins when they get low, place sale items on special racks, and set up signs and posters. You might have to sweep the floor and lock everything up at the end of the day.

Your day-to-day tasks could include:

• Feeding and providing water to animals and exercising them when necessary

• Cleaning out fish tanks: scraping algae off the walls, removing dead fish or plants, resetting new plants, siphoning off dirty water and refilling the tanks, changing filter material and unblocking tubes.

• Cleaning out cages: changing sawdust and bedding, disinfecting toilet areas, removing faeces and other soiled material.

• Checking the water temperature and chemical balance in fish tanks, including salt water tanks containing marine fish - making sure the temperature and conditions are correct for the animal

• Exercising, grooming and breeding animals if necessary.

• Checking the animals for any signs of illness - checking the animals and fish regularly for signs of disease and, if necessary, taking them to the vet.

• Catching and handling birds and animals in the correct way (they move very quickly and may bite if frightened) and transferring them to carrying boxes.

• Catching one particular fish from a group in a tank and transferring it by net to a plastic bag or other receptacle.

• Advising clients on pet care ownership - advising customers how to look after the animals they buy

• Dealing with a range of customer enquiries about animal care and breeding.

• Dealing with customers who want to sell or pass on home-bred animals.

• Selling pet care products and maintaining stock levels

• Ordering, receiving and unpacking stock and filling shelves

• Serving the customers and taking payment

• Keeping the store clean and tidy, and helping with unloading deliveries, shelf-filling and pricing.

• Weighing out and packing any goods that the store buys in bulk and sells on in smaller quantities.
  

Working conditions

The work will usually include a significant amount of weekend work and can also involve working evenings, especially in some of the larger pet stores. Full-time pet shop assistants usually work around 39 hours a week, sometimes including weekends and evenings. Many work part time.

They work in shops and other retail outlets. The work is mostly indoors, although coldwater fish, for example, can be kept outdoors. When working in a fish tank the hands and arms are submerged for long periods. A protective apron or overall is often worn. You would deal with animals and rodents such as guinea pigs, hamsters and rabbits, as well as reptiles, insects and fish. You have to handle animals carefully as they may bite if scared or anxious.
You will clean out dirty, smelly cages. You have to carry heavy items such as cages and sacks of food. Pet shop assistants spend a lot of time on their feet. The work may involve some heavy lifting and climbing up on stepladders.

The job could be unsuitable for those allergic to fur or feathers. You may be provided with a uniform to wear, and may sometimes need an apron or gloves. Some animals and birds bite.

Full and part-time opportunities are often available.
  

Tools and technologies

Retail sales assistants use cash registers, EFTPOS and credit card machines, barcode readers, pricing label guns and small step ladders for stacking or arranging high displays. In some shops they may use specialised equipment for the particular product they are selling. Some may use scales and tape measures, others may use watering and gardening equipment, and some will use clip boards and brochures. Many retail sales assistants are required to wear uniforms.

 

Education and training/entrance requirements

A seafood sales assistant cleans and prepares fish and other seafood for sale in a shop or fish market. They serve customers and provide advice on the available seafood and on ways to cook and prepare it.

A fishmonger (fishwife for female practitioners) is someone who sells raw fish and seafood. Fishmongers can be wholesalers or retailers, and are trained at selecting and purchasing, handling, gutting, boning, filleting, displaying, merchandising and selling their product. In some countries modern supermarkets are replacing fishmongers who operate in shops or fish markets.

The Fish Monger/Sales is responsible for the operations of the seafood department, to maintain freshness and customer appeal using excellent merchandising skills. Working the department to ensure an unprecedented shopping experience for the customer; to promote sales; quality, freshness, and customer service.

ANZSCO ID: 6399

Alternative names: Fishmonger

Duties and Tasks

• Taking deliveries of fresh fish and placing orders

• Reviewing stock on a regular basis

• Finding reliable sources for fish and seafood

• De-scaling the fish and removing bones

• Gutting and cleaning the fish

• Cutting the fish into smaller pieces

• Arranging displays of fish in the counters

• Ensuring that the fish is stored properly at all times

• Dressing seafood products including crab

• Advising customers as to which products to purchase

• Advising customers how to store and cook fish properly

• Cleaning tools used on a regular basis

• Advertising in the local area

• Delivering fish to the homes of customers

• using specialised equipment (professional cutlery, scaler and associated personal protective equipment etc) and ensure equipment operates correctly (reporting immediately any malfunctions).

• Maintaining a hygienically clean and safe working environment by adhering to WHS policies and procedures, monitoring of products and recording of results.

A shelf filler (night) works in retail stores and is responsible for ensuring that shelves and product displays remain stocked. Shelf fillers rotate stock on the shelves, ensuring that products with earlier use-by dates are at the front and removing those that have passed this date. Many shelf fillers work after hours, tidying the store after the day's trading and ensuring that shelves are fully stocked for when the store reopens in the morning. Some shelf fillers may work during trading hours to maintain stock levels. These shelf fillers may also be required to operate a cash register during busy periods and help customers locate specific goods.

ANZSCO ID: 8912

(Source: Daily Telegraph)

Duties and Tasks

• placing goods neatly in bins and on racks, and stacking bulky goods on floors
• filling shelves with goods ensuring goods with the earliest use-by dates are at the front of shelves
• noting what has been sold and collecting goods needed from the stockroom using a trolley
• maintaining shelf order by removing stock belonging to a different location
• may help customers find goods they need
• may price goods

Working conditions

Shelf fillers may work during a store's trading hours, or after hours, at night and on weekends. Those working day shifts will have a high level of contact with the public, and may be required to carry out additional duties around the store, as well as keeping shelves stocked. Shelf fillers spend long hours on their feet, with frequent heavy lifting and bending also required. Many people working in this job work part-time or on a casual basis.

Tools and technologies

Shelf fillers may use trolleys and small hand controlled forklifts to move stock around the store. They also use ladders and steps to safely reach high shelves. They may also have to use cleaning products to keep shelves and displays looking tidy, as well as to clean up breakages and spills. Some employers will require shelf fillers to wear a uniform, particularly if they are working during the store's trading hours.

Education and training/entrance requirements

You can work as a shelf filler without any formal qualifications and get training on the job.

Relevant vocational education and training qualifications in retail services, retail operations, and retail are offered at TAFE Colleges and other Registered Training Organisations throughout Western Australia.

You might also consider completing a traineeship. A retail traineeship takes 12 months to complete and is available as a school based traineeship.

Street Vendors and Related Salespersons sell goods and services on established routes, door-to-door, and at street and market locations. A street vendor is someone who sells food, goods and merchandise on the street or in an open-air market rather than at a traditional store. The street vendor's "store" is either a small outside area that can be locked and shut down at the end of the night, or a cart that can be moved from location to location, and taken home at the end of the day.
  
A street vendor sells merchandise from a cart or station located near an area where pedestrians walk by. A vendor's main objective is to make money by selling items that people need or want. Often these items are food-related, as those are the easiest permits to obtain.

Selling food or other merchandise from a cart or stand on the street may seem like a perfect way to earn a living while at the same time owning a small business. Self-employment and the opportunity to set one's own schelude, all the while being outside may seem like the best job opportunity around. With no building lease costs, overhead of employees, and few bills besides the cost of the merchandise being sold, street peddling appears to be a relatively simple business venture. However, like any other small business, street vending requires time, patience, some upfront costs, strategic planning, basic marketing strategies, and the proper licenses or permits required by the state or area.

Generally, a vendor will need to obtain a sales tax permit and a tax certificate from the government's revenue agency, a general business license from the city or county clerk's office, and an additional vendor or peddler's license from one's city or county government. These permits can take anywhere from several weeks to several months to obtain depending on the area and time of year.

Matthew Evans, Gourmet Farmer SBS, with his Pop-up Street Truck
(Source: The West)

ANZSCO ID: 621713
  
Alternative names: Cash Van Salesperson, Street Food Vendor, Licensed Street Vendor, Pop-up Vendor, Door-to-Door Salesperson

Knowledge, skills and attributes

• Food storage: The proper conditions and methods to store food to keep it from spoiling, taking into account humidity, light, temperature and other environmental factors.
• Food legislation: Legislation related to the food and feed industry including food manufacturing, hygiene, safety, raw materials, additives, GMOs, labelling, environmental and trade regulations.
• Value-added tax law: Taxes imposed on the purchase prices of goods and the legislation that governs this activity.
• Consumer protection: The current legislation applicable in relation to the rights of consumers in the marketplace.
• Operate cash point: Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
• Assist customers: Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
• Use cooking techniques: Apply cooking techniques including grilling, frying, boiling, braising, poaching, baking or roasting.
• Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Operate cash register: Register and handle cash transactions by using point of sale register.
• Organise product display: Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
• Process payments: Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
• Maintain work area cleanliness: Keep the working area and equipment clean and orderly.
• Adapt to different weather conditions: Cope with regular exposure to extreme weather conditions and hazardous environments.
• Execute chilling processes to food products: Carry out chilling, freezing and cooling operation processes to food products such as fruit and vegetables, fish, meat, catering food. Prepare food products for extended periods of storage or half prepared food. Ensure safety and nutrition qualities of frozen goods and preserve products in accordance with specified temperatures.
• Arrange permit for market stall: Apply for permission at the local authorities to set up a stall on streets, squares and indoor market places.

Street Vendor, Canberra ACT
(Source: Weekend Notes)

Duties and Tasks

• collecting goods and transporting them along established routes, to door-to-door areas, and to street and market locations
• displaying and demonstrating goods, and explaining the qualities of goods to customers
• informing customers of new goods and services
• receiving payments from customers and giving change
• recording transactions on customer receipts and sales records
• wrapping and packaging goods sold
• developing lists of prospective customers and calling on them to obtain new business
• ordering and purchasing goods for sale, and monitoring and maintaining stock levels
• may attract attention by playing music, singing and calling out goods and services for sale

Working conditions
  
A street vendor's workplace is ideally a highly trafficked area located in an area with plenty of businesses and people. The weather is an element that all vendors must deal with. Days with perfect weather will yield higher profits, but vendors will also have to contend with days of pouring rain, high winds, and biting cold in which they will be lucky to break even for the day. It can be a long day that slowly drags by when no one is coming to a vendor's cart, or it can be just the opposite with lines of people waiting to buy the items being sold.

Charity shop workers are divided into paid staff and unpaid volunteers. The volunteers work various shifts each week or month, and the managers are responsible for ensuring that the retail unit under their control manages to achieve the goals and targets set for them by the charity group.

Charity shops around Australia are retail outlets which function as "front of house" collection points for a majority of the large charity organisations. Much of a charity's income can be derived from the resale of new or second-hand products which have been donated to charity shops, including clothing, books, DVDs, music, vintage products and collectibles.

Whilst many of the people who work in these charity shops are unpaid volunteers, there will usually be a salaried shop manager, and often a paid deputy manager as well. It is the responsibility of the store manager(s) that the shop is run in accordance with the demands set out by the operating group.

All the employees in a charity shop, whether volunteers or paid staff, work together to ensure that the donated goods are sorted out and sold in an efficient manner in order to bring in as much additional funding as possible for the charity.

(Source: The Conversation)

ANZSCO ID: 6211
  
Alternative names: Opportunity Shop Worker, Opshop Worker,

Knowledge, skills and attributes

Working in a charity shop, whether in an unpaid role or a paid management position, demands that the candidate has a selfless attitude and seeks to help others. It is important that customers are greeted with a smile and a can-do attitude.

It is also helpful for the candidate to have the ability to communicate with a wide age range, and to be attentive to the changing requirements of customers.

It also helps if you have a logical mind, as there is a lot of sorting and filing to be done each day. On days where a lot of goods have been handed in the workload can increase significantly, and there is a requirement to work quickly and handle pressure.

This is most evident when the shop is full of customers all demanding attention whilst you are trying to get the morning collection onto the shelves! As is often the case with these conditions, it can all contribute to a feeling of energy and teamwork within the shop.

(Source: The Courier Mail)

Duties and Tasks

• Assist customers in finding the appropriate item they are looking for.
• Receive items being handed in by the public and sort them into relevant categories.
• Ensure the display is attractively presented and arranged in a logical fashion.
• Ensure the shop achieves its revenue targets.
• Keep up to date with group-wide happenings via newsletters and other communications.
• Manage ongoing relationships with repeat customers.
• Have a flexible approach to working and shift patterns.
• Be compassionate towards the charity group and its core operational objectives.
• Organise local events for maximum publicity.
• Attend regional meetings regarding targets and improvement.

Working conditions

It is worth noting that personal remuneration is not usually the key driver behind a person’s decision to pursue this type of career, and it should be taken into consideration alongside a desire to help others.

There are additional benefits offered by many of the organisations, such as the option of a personal pension plan and flexible working patterns.

You may be surprised to learn that the store area behind some of the larger charity shops actually exceeds the shop area in terms of floor space. This is because the rear section of the store must often serve as the storage and sorting area, back office and staff canteen at the same time.

Due to the nature of the work there can be quite a lot of moderate lifting required as there is a constant need to move a large number of books from the storage area out back to the shop floor. There is also some high reaching involved, so this could be a consideration to those who find they have difficulty with this.

   
Education and training/entrance requirements
  
There are no formal qualifications which are deemed necessary in order to begin working in a charity shop, except for a need for reasonable spoken English. Because this is a people-orientated job, a pro-active attitude and a desire to help a charity are deemed to be much more important than a dazzling array of high grades or previous work experience with coveted organisations.

Employment Opportunities

Any previous experience of working in a retail environment would be beneficial, and a previous track record of helping a charity can be a help too. Otherwise, candidates are free to approach charities without prior experience, and often this can be an excellent introduction to working in a busy retail outlet.

Previous experience is relevant to the type of shop the candidate is considering. For example, a charity shop specialising in books will be most grateful to hear from an applicant with previous experience of working as a librarian.

(Source: Twin Interships)

Charity shops throughout Australia vary in size, from internationally renowned super-brands like Oxfam and Save The Children, through to smaller and more tightly focused organisations like Vinnies and Salvos.

Charities such as Oxfam and Cancer Research are large, marketing-led organisations which have become well-known household names. For this reason, some time invested on a voluntary basis can be an effective cornerstone of a CV.

Due to there being no formal barriers to entry, work experience gained from time spent working for these charities can be hugely beneficial. For a candidate who seeks to move into a retail career opportunity with a mainstream non-charity or high-street business at a later point in their career this can certainly be useful.

Working in a charity shop can also open doors for people wishing to become involved with campaign work and overseas project placements. Staff are kept informed via newsletters of new opportunities arising within the group, and most operate a very open mentality which welcomes the initiative of those who wish to move on to other areas.

Charities also have head offices just like other multi-site businesses, which means there are various paid roles which often become available within the group. Charities have a need for accounts, payroll, marketing, IT, communication, project management, design and distribution departments just as much as other businesses do. It is definitely worth inquiring if you are looking for a placement within one of these types of roles (and would like to help a good cause at the same time).

Checkout Operators operate cash registers and receive payments for goods purchased by customers. Checkout operators work on electronic cash registers serving customers. This could be in a supermarket, convenience store or large retail store.

ANZSCO ID: 631111

Specialisations: Service Station Console Operator: receives payments by cash, cheque and credit/debit cards for petrol and other merchandise at service stations, balances takings against register sales records and gives basic assistance and advice to customers.

You might work full-time as a checkout operator, but there are also lots of opportunities to work part-time. This may include working shift work on evenings, weekends and public holidays. Some stores open 24 hours a day. Many large retail stores or centres are in out-of-town locations, so you may need your own transport to get there. You would be expected to dress neatly and may be provided with a uniform.

  
Tools and technologies

   
Education and training/entrance requirements

You can work as a Checkout Operator without formal qualifications. Some on the job training may be provided. A certificate I or II in retail services might be helpful.

Employment Opportunities

Employment of checkout operators is projected to grow slower than the average for all occupations. Employment growth will be limited by advances in technology, such as a rise in the number of self-service checkouts in retail stores and increasing online sales, which decrease the need for checkout operators.

Job opportunities should be good because of the need to replace the large number of workers who leave the occupation for a variety of reasons each year.

Cashiers receive cash, cheques or credit/debit card payments, record these payments using cash registers or electronic equipment and provide change to customers. They handle payments from customers purchasing goods and services.

ANZSCO ID: 6311

Alternative names: Survey Interviewer, Price Checkers

Specialisations:

• Mystery Consumer - Mystery Consumers implies something more than shopping. One can be a consumer of services offered by telecommunications companies, gas and power utilities, roadside service, educational institutions, and even government departments, among other industry types.

• Mystery Clients extends the job duties even further, into what could be called professional streams, including law firms, hospitals and health centres, expensive motor vehicle dealerships, and upmarket or costly services of whatever kind. These require a more skilled person in the role.
    

Knowledge, skills and attributes  

The need for more specialised knowledge and a wider range of interpersonal and social skills is becoming more apparent in the jobs coming under the Mystery Shoppers title. The higer skill demands are likely to be required more often in the future as service industries make regular use of systemic monitoring of their workplaces, not just for checking adherence to the employer's policies and procedures but, in some instances, ethical tests and detection of fraud and field-trials of new policies and procedures.

I'm a Mystery Shopper - here's the TRUTH and how much I REALLY earn - 2021
https://youtu.be/irx-nz5M4mk

Duties and Tasks