Business Equipment Serviceperson/Business Machine Mechanic
ICT Project Manager
ICT Security Specialist
ICT Support Technician
ICT Systems Test Engineer
Related Jobs or Working with these Jobs
Analysts [Information Technology]
or ICT
[Information Communications Technology] Business Analysts
define software requirements and
specifications and guide program design and development.
The analyst's role sits between the initial business analysis stage and the
detailed system design, building and programming stages of the systems
development process.
ICT
[Information Communications Technologies] business analysts work with
users to formulate system requirements, develop system plans and
documentation, review and evaluate existing systems, and design and modify
systems to meet users' business needs.
ICT business analysts use data and process modelling techniques to create
clear system specifications for the design and development of system
software. They are a central reference and information source, providing
guidance and assistance in the system project decision making process.
ANZSCO ID & Description: 261111:
Identifies and
communicates with users to formulate and produce a requirements
specification to create system and software solutions.
Alternative names: Applications and Analyst Programmer, Business
Analyst
(ICT), Business Consultant (ICT), Business Systems Planner, Software
Designer, Solutions Architect
Specialisations: Business Systems Analyst
Knowledge, skills and attributes
This career would appeal to people who have: 
- an ability to conceptualise and think creatively - imaginative and good at creative reasoning
- excellent oral and written communication skills
- effective negotiation and customer management skills
- sound administrative skills and good analytical and reporting abilities
- effective time management and personal organisation skills
- an understanding of user needs and a business outcome approach and can articulate visions
- a logical approach to problem solving and an investigative and inquisitive mind
- able to work independently or as part of a team
- able to accept responsibility
- willing to continuously update personal IT skills and knowledge
Duties and Tasks
Analysts and ICT business analysts may perform the following tasks:
- research how IT systems are used and look at ways
to improve use and efficiency
- review and develop computer systems, computer languages, data communication processes and user interface devices
- test new IT system designs and fix design problems found
- test new system components
- write reports describing findings, sometimes for publication.
Working
conditions
ICT business analysts normally work in offices or laboratories in
comfortable surroundings. They typically work about 40 hours a week, the
same as many other professional or office workers. Evening or weekend work
may be necessary to meet deadlines or to solve specific problems.
Telecommuting is increasingly common for many computer professionals as
networks expand, allowing more work to be done from remote locations through
modems, laptops, electronic mail, and the Internet. However, some work still
must be done in the office for security or other reasons.
Tools and technologies
ICT business analysts may use the following tools and technologies:
- high capacity removable media drives
- liquid crystal display projectors
- Notebook computers; laptop computers; personal computers
- analytical or scientific software, database user interface and query software
- electronic mail software
- Enterprise Resource Planning (ERP) software
- project management software.
Education and
training/entrance requirements
To become an ICT business analyst you usually need to complete a degree with
a major in business information technology, information technology, computer
science, or software engineering.
|
Did You Know?
The first computer was built in 1823 by Charles Babbage and it was powered by steam! IP (Internet Protocol), the way computers talk on the internet, defines an addressing scheme so that every device attached to a network can be uniquely identified and contacted. IPv4 (IP Version 4), which is what we are currently using, allocates 32 bits for addresses. Hence there are up to 232 = 4,294,967,296 addresses. 4 billion addresses for computers, etc. However, we are running out of IP addresses. The next version of IP, version 6, allocates 128-bits for identifying each network device. That is, there will be 2128 = 3.4 x 1038 = 340,000,000,000,000,000,000,000,000,000,000,000,000 addresses. There are 7.5 x 1018 grains of sand in all the worlds beaches.There are 1028 atoms in your body. IPv6 will give us 3.4 x 1038 addresses for computers, etc. (Source: Interesting Facts) |
Business equipment
technicians install, commission, maintain, repair and service computers,
document centres, fax machines, photocopiers, cash registers and other
electronic commercial and office machines. They may also undertake
networking of devices.
ANZSCO ID: 342311
Alternative names: Business Equipment Technician, Business Machine Mechanic
Specialisations:
Computer Hardware Service Technician - installs,
maintains, adjusts and repairs computer hardware and related
equipment, such as disk drives, printers, visual display units and interfacing equipment.
Knowledge, skills and attributes
-
enjoy working with electrical, electronic and mechanical systems
-
enjoy solving practical problems
-
good hand-eye coordination
-
good eyesight (may be corrected) and normal colour vision
-
good communication skills
-
enjoy customer service
-
enjoy working with computers
-
attention to detail
(Source: Good Universities Guide)
Business equipment technicians may perform the following tasks:
-
carry out regular inspections and maintenance of machines to prevent breakdowns
-
refer to manufacturers' service manuals - read and interpret technical drawings and service manuals
-
talk to machine operators to assess faults
-
troubleshoot faults in a machine’s hardware, software and components - find faults in electrical and electronic machines by using special instruments such as voltmeters, resistance meters and oscilloscopes, and repair or replace faulty parts or wiring
-
clean dirt and debris from internal parts
-
reassemble equipment and test it to determine whether it is working properly
-
advise users of correct operating methods to prevent breakdowns
-
keep accurate records and documentation as required
-
understand and advise on warranty administration and extensions.
Business equipment technicians work in repair workshops or travel to clients' offices.
They may need to lift heavy equipment.
Education and training/entrance requirements
Apprenticeship Traineeship Year 10 Preferred. To become a business equipment technician you usually have to complete an apprenticeship or traineeship in Business Equipment or Electronics.
Entry requirements may vary, but employers generally require Year 10.
Additional Information
Once you are employed, you may be able to develop, and have recognised, additional skills under the Electrotechnology Training Package that will expand your career opportunities within this industry.
Employment Opportunities Business equipment technicians work for business machine and equipment manufacturing, sales, hire or service firms. They may also work for independent providers of machine maintenance service.
Depending on the employing company, business equipment technicians may also enter into electronics work or other mechanical servicing occupations. They may also move to the sales side of a business machine company. Promotion to service management and training is possible, and technicians may transfer to computer servicing.
Did You Know? (Source: Wizcase) Quick Guide: 50 Women in the Tech Industry
Example Christine Spiten - Engineer & Co-Founder of Blueye Robotics  As a co-founder of Blueye Robotics, Christine Spiten oversees the design, creation, and sales of underwater drones controlled by phones. Blueye robots are designed to dive 150 meters deep into the ocean with the aim to expand human knowledge on underwater beauty as well as the dangers sea life faces. Spiten wants to use her product as both a discovery tool and a way to teach the public about the effects of global warming.  |
ICT (Information and Communications Technology) project managers plan,
coordinate and manage a range of activities such as developing
timelines, setting budgets and assigning tasks within information
technology or telecommunications projects. They work closely with team
members and clients to ensure that the right equipment and personnel are
available to complete project tasks. Within the ICT industry, project
goals may include selection and installation of ICT resources, network
management, programming and user training. In Western Australia, ICT
project managers work in the public and private sector organisations
across a broad range of industries.
ANZSCO ID & description:
135112: Plans, organises, directs, controls
and coordinates quality accredited ICT projects. Accountable for day to
day operations of resourcing, scheduling, prioritisation and task
coordination, and meeting project milestones, objectives and
deliverables within agreed timeframes and budgets.
Alternative names: IT project lead, IT project manager
Knowledge, skills and attributes
An ICT project manager needs:
-
a genuine interest in Information Technology (IT) and new technologies and developments within the IT industry
-
a high level of communication and negotiation skills to develop productive relationships with clients
-
the ability to apply analytical and problem solving skills
-
excellent organisational and time management skills
-
strong leadership and motivational abilities
-
the ability to work both independently and within a team.
Duties and Tasks
As an IT project manager, you would:
-
meet with clients or customers to discuss requirements
-
map out the project into stages, assessing the timelines and implications for each stage
-
gather and coordinate the project team
-
monitor the project team and progress made at each stage
-
control the budget and costs of each stage of the project
-
have flexibility built into the project to deal with issues that arise
-
update clients and managers on project progress
-
reviewing the finished project and receive feedback.
Working conditions
ICT project managers mostly work in an office environment and give
presentations and attend meetings. They usually work business hours but
may work longer hours at busy times during the project. They often
travel to visit organisations or business locations that are involved in
the project they are managing.
Tools and technologies
ICT project managers use computers, and data and project management
software to assist in functions such as planning, scheduling and
management of the different aspects of the project. They need to be
familiar with various forms of IT and telecommunications hardware, and
may use projectors and other audio-visual equipment when giving
presentations.
Education and training/entrance requirements
To become an ICT project manager you usually need to complete a degree
in information technology or computer science.
Most ICT project managers will generally have worked for a number of
years in other ICT roles before transitioning to a project manager role,
which may focus on managing ICT projects within their specific areas of
speciality.
They may also be required to complete further studies in project
management. Depending on the organisation they work for, they may also
be required to learn a specific project management methodology or
framework.
ICT security specialists focus on protecting
an organisation's data. They develop safe electronic storage for data,
ensure that data transactions are monitored, and monitor networks for
security breaches. They
also assist in developing secure mobile access so that information can
be safely accessed remotely via mobile devices. They create policies
about how staff may transmit company information using devices such as
USB drives or external online data services.
In Australia, ICT security specialists are employed in areas such as the
finance
sector, police and law enforcement, and defence and intelligence.
ANZSCO ID & Description:
262112: Establishes, manages and
administers an
organisation's ICT security policy and procedures to
ensure preventive and recovery strategies are in place, and minimise the
risk of internal and external security threats.
Alternative names: Security administrator
Knowledge, skills and attributes
An ICT security specialist needs:
- a passion for ICT security and new technologies and developments within the ICT industry
- to be technically minded
- strong analytical and problem solving skills
- excellent communication skills
- effective organisational and time management skills
- the ability to work independently and as part of a team.
Duties and Tasks
As an IT security specialist, you would:
- secure the IT system or digital hardware you were going to examine
- find and recover data and images that may have been hidden, encrypted, altered or damaged
- examine mobile phone records to track the position or location of devices
- establish links between individuals or groups by examining electronic data trails
- carefully document and present your findings
- act as a technical or expert witness in court cases
- hacking, online scams and fraud
- political, industrial and commercial espionage
- terrorist communications
- possession of illegal pornography
- theft of sensitive company information by employees
- non-compliance with regulation, for eg. insider trading.
Working conditions
ICT security specialists usually work in an office environment. They
may meet with clients outside the office to install security software,
and may also provide training to staff regarding security issues. You
could work for the police, federal government or security services, a
financial services institution, or for a firm that specialises in
computer security. You might also work as a consultant with your own
client base of organisations. You might deal with issues such as the
theft of confidential corporate information, the possession of illegal
material, online scams or insider trading. ICT
security specialists may be required to attend industry exhibitions to
update their knowledge and skills. They usually work business hours but
may work longer hours during busy times.
Tools and technologies
ICT security specialists use computers to develop and oversee database
management systems for organisations. They may build firewalls and
install antivirus software on company servers and computers. They often
set up security policies that regulate staff access to information in
the office or remotely using a smartphone, laptop or home computer.
Education and training/entrance requirements
To become an ICT security specialist, you usually need to complete a
formal qualification in network security, cyber security, computer
science or similar.
The Advanced Diploma in Network Security is offered at TAFE colleges and
other registered training organisations in Australia. You may also
require at least three years' relevant work experience in the field of
information and communications technology (ICT).
You can work as an ICT security specialist without a degree. Relevant
vendor certifications and five years' relevant work experience may
substitute for a formal qualification. You can complete a degree majoring in cyber security, cyber forensics,
computer science or a related field.
ICT support technicians provide technical support and assistance for
users of computer infrastructure and web technologies. They also
undertake diagnosis and resolution of technical problems. They may
work directly within the communication technology industry, in the
public service, or for companies in a range of industries, located
across Australia, such as agriculture, mining
or transport. These workers answer queries from users via telephone,
email, chat room or instant message, identify technical problems and
possible solutions, then compile reports about this, as well as enter
information into databases and liaise with colleagues in the
rectification of common problems.
ANZSCO ID & Description:
313112: ICT support technicians provide
technical support and
assistance for users of computer infrastructure and web technologies.
Alternative names: Help Desk Officer, IT Technician, PC
Support, Technical Support, IT Support Officer,
Specialisations: Help Desk
Operator, Internet Services and Support Technician, Network Support
Technician, Personal Computer (PC) User Support Technician
Knowledge, skills and attributes
An ICT support technician needs:
- a strong client focus and a desire to assist others
- the ability to analyse problems quickly and skilfully
- a methodical and disciplined approach
- excellent problem-solving skills
- patience and perseverance
- good communication skills
- strong technical ability.
(Source:
Postive and Negative Impact of ICT)
Duties and Tasks
As an ICT support officer/technician, you would:
- answer or respond to user inquiries regarding computer software or hardware
- use your observations, or network support software, to identify the cause of the problem
- rectify the problem using software, or recommend the appropriate hardware replacement
- set up equipment, ensuring proper installation and performance of cables, operating systems, or appropriate software
- maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Working conditions
ICT support technicians work mostly in offices or call centre
environments. A large portion of their time is spent on the phone whilst
working at computer terminals. Due to the nature of their work, they may
be required to work late nights or weekends and shift work is not
uncommon. Continuous training is often required to keep up-to-date with
the latest changes and developments. ICT support technicians may be
required to work independently or with others to rectify common
problems.
Tools and technologies
ICT support technicians are expected to have a solid understanding of
the different computer programs, software and hardware packages for
which they offer technical support.
Education and training/entrance requirements
To become an ICT support technician you usually have to complete a
qualification in information technology support, or a related area with
an emphasis on technical support.
The Certificate IV in Information Technology Support, Certificate IV in
Computer Systems Technology and Certificate III in Information, Digital
Media and Technology are offered at TAFE Colleges and other registered
training organisations throughout Australia.
You can also complete a traineeship in information technology (support)
or information technology. These traineeships usually take 12 to 24
months to complete.
ICT systems test engineers develop procedures and strategies to support,
create, maintain and manage technical quality assurance processes and
guidelines and systems infrastructure.
Test
analysts or site reliability engineers test IT products and software to
ensure they work effectively before being released or sold.
They identify variations, risks and recommend corrective action plans
for
ICT issues associated with installation, maintenance, repair, upgrade
and configuration and troubleshooting of desktops, software, hardware,
printers, Internet, email, databases, operating systems and security
systems.
ANZSCO ID & Description:
263213: Specifies, develops and writes test
plans and test scripts,
produces test cases, carries out regression testing, and uses automated
test software applications to test the behaviour, functionality and
integrity of systems, and documents the results of tests in defect
reports and related documentation.
Alternative names: ICT Test
analyst, Site Reliability
Engineer, Quality Manager (ICT), Systems
Tester, Systems Tester Quality Analyst (ICT), Test Analyst (ICT)
Specialisations: Quality Assurance Engineer, Quality
Specialist (ICT)
Knowledge, skills and attributes
ICT systems test
engineers should:
- be able to think logically and analytically in a problem-solving environment
- demonstrate excellent oral and written communications skills
- have good process management skills
- be able to work within a team
- have leadership and management skills
- be imaginative and good at creative reasoning
- be able to work independently or as part of a team
- have good oral and written communication skills
- be able to accept responsibility
- be willing to continuously update their skills and knowledge.
Duties and Tasks
- ascertain what hardware or software items need to be tested
- devise appropriate testing methods to gather data required
- undertake comprehensive testing
- collect and collate test data
- evaluate and analyse data and pass results onto developers and designers.
Working conditions
These engineers typically work in offices or laboratories. They usually
work a typical 40 hour week, although evening or weekend work may be
necessary to meet deadlines or solve specific problems.
Like other workers who spend long periods typing on a computer, ICT
systems test engineers should ensure that their work environment is
ergonomically sound.
Tools and technologies
ICT systems test engineers may use:
• circuit testers
• electronic measuring probes
• low voltage alternating and direct current AC DC panelboards
• oscilloscopes
• signal generators
• computer-aided design (CAD) software
• data base user interface and query software
• development environment software
• object or component oriented development software.
Education and training/entrance requirements
To become an ICT systems test engineer you usually need to compete a
degree in information technology or a degree in science with a major in
computer science.
It is possible to work as an ICT systems test engineer without a
bachelor degree. You generally require at least five years of relevant
work experience in a related field, and relevant vendor certifications
may substitute for a formal qualification.
Related Jobs or
Working with these Jobs
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Jobs & Skills WA
[ICT
Business Analyst;
ICT Project Manager;
ICT Security Specialist;
ICT Support Technician;
ICT Systems Test Engineer]
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